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Review 2/10/2011
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The shop was recommended by my insurance and I brought my car here to due to a hit and run (my car was just parked outside the house), the damage was on my bumper, left side back panel and rims and tires. The shop tried to charge me more money on top of what insurance will pay accusing me that the alignment is off not due to the accident and that they would need to replace all the parts. When I told my insurance this, the shop retracted their statement and said that not all the parts needed to be changed after all and they will not use OEM parts. I was really irritated with this incident, but worked with the shop to get the necessary work done. When I picked up my car after the repair, there were grease marks on my headliner (all over the left side), a pierced hole on my driver side door panel, paint residues and mist all over my car interior, scratches on my truck lid due to an equipment they placed on top of my trunk, paint overspray on my side miror, my front bumper had a scratch because my car was parked outside and there were constructions going on, the weather stripping clips were broken, and they put this sticky material to try to hold the weather strips together so I won’t notice the damage, the paint did not match and many other damages. These damages were not present when I dropped off my car, when I brought my car back and showed an adjustor, we reviewed pictures taken before drop off together and he agreed it was not present before and that he was embarrassed of the workmanship they delivered. He agreed I could take my car somewhere else to be fixed because I didn't the shop anymore. When I brought my car to Smythe Collision, the main adjustor at Akins denied all the above damages they did to my car and gave me a very hard time with getting my car fixed. It took more than a week for my car repair to be done at Akins, and another 2+ months at Smythe because Akins would not agree on the damages they made on my car, which added extra stress on me. Getting your car hit was already enough stress on someone but to have a shop that tries to play games with you and point fingers just added more stress. I would NOT recommend this shop to anyone because this was a horrible nightmare I had to go through and would not wish on anyone else. I was out of my own car for almost 3 months.
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