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BAIT & SWITCH! STOLEN DEPOSIT!
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DO NOT USE THIS COMPANY TO BOOK YOUR CAR TRANSPORT! THEY TAKE A DEPOSIT, BAIT AND SWITCH YOU AFTER YOU SIGN A CONTRACT, THEN TRY TO DENY A REFUND WHEN YOU TRY TO CANCEL WITH THEM!
I tried to book a transport of my car from LA to NY. They tool a deposit of $200 initially, to ship two cars. The man on the other side of the phone, whose name is Anthony, gave us a quote of $,2050 minus the deposit, leaving a balance of $1,850, and told us they'd look for a truck to ship our cars.
When they called us to book the date, the price jumped by $450! They said it was due to the drivers wanting more money. So, they wanted $1,250 per car. After calling around, we found that the new price they quoted was actually near what other people were quoting, and so we decided to give them anotheshot, despite the bad reviews we saw.
The price was now $2,500 for both cars, minus the deposit of $200, leaving us a balance of $2,300 upon delivery. We ended up needing to ship another car, so he quoted us again at an extra $1,200 for the extra car. We told him that was acceptable, so he sent us another contract after taking another $100 for the new car. By my math, we would now owe $3,700 in total, minus the $300 deposit, leaving us a total of $3,400 at delivery.
He sends me a new contract, stating that we would owe a total of $4,050, owing $3,750 at delivery! I called back, pretty upset, telling him that the price was wrong, at which point he decided to tel me that I misunderstood what he said, and the price was agreed upon. Problem is, I wrote everything down every time we spoke, so I know I didn't get anything wrong.
I ask for a refund, and he tells me he will get me a transaction number, and I would receive my deposit back in 3 to 5 business days. I wait a couple days, but he never gets me the transaction number. Then he says he's sorry that I misunderstood, and that he would still like to do business with me. I tell him I just want my money.
A few days later, I get a call from a driver that he was supposed to pick up my cars, something I never cleared with EAS. I ask the guy why he did that, and got a lame excuse, and a sorry. More days go by with no transacrion number or refund, so I text him again, asking for my refund. Nothing.
I tell him I will involve my bank, and he responds within two minutes, saying, again, I will receive a refund in 3 to 5 business days. I ask if it will be for the full $300, and he responds with a "Yes." Today, he calls me and tells me that they can only do 1/2 of my deposit, due to "Line #7" of my contract, which states that they can get a cancelation fee of $200 if I cancel prior to 7 days of the agreement. As there was no official dateto pick up my car, but one attempt, this should not apply.
So, I've called my bank and opened a dispute. We'll see what happens. The whole time he kept his cool and tried to play nice to not upset me, but it seems like that was just to make me look unreasonable. I think I have a case to get my money, but we'll see. The contract date has long passed, and they never transported my cars,so I might be able to get around their supposed clause, especially since it was on a new contract I never signed.
DO NOT USE THIS COMPANY! THEY TAKE A DEPOSIT AFTER GIVING YOU A QUOTE, BAIT AND SWITCH YOU ON THE PRICE, THEN TRY TO KEEP YOUR DEPOSIT OR TRY TO GIVE YOU HALF BACK WHEN YOU TRY TO CANCEL!
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