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Awful!
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Awful! Awful! Awful! Order#: 49246.
My name is Emily and this is my review of Superior Powersports (ironic name). I really hope the owner of this company reads this!
I have spent a total of $300 and above in fixing damages on the TaoTao 49cc moped that you shipped out to me. I have been getting very little to no help and I was forced to file a dispute with my bank just to get this company's attention. I have since then canceled the dispute (which I regret even doing). I just want to say that I think I deserve compensation, but now let me get to the problems.
According to the VIN#, the TaoTao ATM50-A1 has had one reported accident. I literally have the report if you want to look at it. That's an issue, you were supposed to send me a new bike in new condition, not a used or damaged one, but whatever, my grandfather was in the Navy and he helped me out, I replaced the carb, the CDI, the coil, etc. With my own money, I should add!
The bike has a lot of scratches, and now the kickstart doesn't seem to be working, but in fairness it didn't work to begin with.
I need replacement parts to get the kickstart working, and I also need a replacement Trunk-Black, Battery Cover, Nose Panel, Front Brake Lever and Rear brake Lever, Black because these parts are very scratched due to the shipping company that they used (that or from when the bike was in an accident). But I was told by a Michael that the warranty was expired. Are you kidding me!?
I also need proof of sales and ownership, for the DMV. But no one has contacted me and no one has sent out anything.
I have filed several MCO and Warranty claims, but maybe they didn't receive them, I mean alright, I'll be fair and give them the benefit of the doubt, anyhow, my experience with this business is God awful and I want someone with a soul to make this right (I doubt anyone will though).
THIS IS UNACCEPTABLE! PEOPLE, AVOID AT ALL COST! I mean, what the hell? I'm in my early 20s so I don't have all the knowledge when it comes to bikes, but I do know one thing; we're talking about a bike which (apparently) has been poorly assembled by this business, heavily scratched by the shipping company, and has 1 reported accident according to a VIN# report. I was supposed to get new condition, not anything less. Oh, this is funny, when they assembled the gas gauge, it was too tight and caused it to not even move, I mean seriously lol? This company's quality control sucks!! Luckily, this was fixed. I probably could have assembled this whole thing myself with the help of my grandfather and done a better job than their supposed mechanics. That's right, folks, an elderly Navy airplane mechanic, along with a 20-year-old girl, could have done a better job than their bike mechanics!
It's time for serious improvement, methinks.
I REPEAT, PEOPLE, STAY AWAY FROM THIS BUSINESS!!
EDIT: After posting this review, I was contacted by a Addy threatening legal action against me. That's hilarious! All the sudden? That's almost too convenient. Guess what? You aren't getting one more cent from me and this review will stay up regardless now. Congratulations! Anyway, my bank statement shows that I paid in full, I also contacted my bank and they told me the merchant has been paid, even though I paid in full despite the description and condition being incorrect, but hey, do you see me threatening legal action? No, but I should! This is absolutely pathetic, shame on you, Superior Powersports! Threatening a young woman who is of low income and from a military family, classy.
EDIT: Moped was sold "as is" for half the original cost (upset over that, actually). Got tired of spending the time and money. The good news is, the DMV was able to license it under special circumstances due to merchant's refusal to provide the requested documentation. Anyhow, I hope the new order likes it and is able to fix everything. Sad! Sad! But oh well, such is life I guess. F you, Superior Powersports.
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